Client Services Officer
Fair Trading Technology
Fair Trading Technology is a technology provider, creating innovative solutions for the day-to-day problems facing FX brokers and their clients. Since 2010, we have been connection trading platforms, liquidity providers and brokers, with data centers in London and Hong Kong. Our headquarters is located in central Uddevalla on the West Coast of Sweden. We have our development and support office located in central Belgrade, Serbia.
If you are looking for an exciting career with a global perspective and opportunities to be part of a team that is working to literally change an industry, we just may have an offer you can’t refuse.
You will be part of Client Services team where your focus is to ensure efficient and smooth operation of support for clients worldwide. As a Client Services Officer you will be with direct contact with clients to understand their technical needs and be able to troubleshoot and make your own investigation to solve their problems.
As your knowledge grow, you will participate in testing of final products as well as education to customers. You will be contacted via phone, chat and mail and along with our developers, you will resolve any issues as that may occur.
Our tech support is nonstop, which will require working in shifts. You will rotate between morning, evening and night shifts. Working language in the company is English, so good knowledge is a must.
What are we looking from our candidates:
We hire for personality and train for skill. For us, most important thing is that you are interested in new technologies, willing to improve yourself, have a flexible way of thinking and that you are a communicative person. Along that, you will probably recognize yourself in one of the following skills:
- Previous technical experience including customer support.
- Interest in technology and its understanding
- Advanced level of English, both written and spoken
- Proactive approach to job
- Willingness to help clients
- Experience in QA or testing in general is a huge plus
- It is a necessity for you to be able to work in different shifts
It is a beneficial, but not required if also you meet one or more of the following conditions:
- Experience in Financial Markets (FX, CFD, Stocks, etc.)
- Knowledge of system development
- Experience in Web Development
Employed with Fair Trading Technology:
As an employee of Fair Trading Technology, you’ll be joining a fast-paced, exciting work environment, with talented colleagues with a broad range of experience, from literally all corners of the globe, hence, Swedish is not a requirement. We pride ourselves in thinking differently and are always on the lookout for talented people who are looking for new challenges to solve old problems in new, industry changing ways.
The application, in English, with personal letter as well as job resume should be sent electronically.