Customer Experience Representative for Cryptocurrency (Italian & English)

About the client:

Bistamp was founded in 2011, aiming to provide a service that catered to a European client base and offered an alternative to a market dominated by Mt.Gox at the time. After starting out in Slovenia, Bitstamp branched out by opening a UK office in 2013 and one in Luxembourg in 2016. In addition to its office in Luxembourg, the exchange now has a presence in London, New York, and Singapore.

Bitstamp has become popular with both intermediate and experienced cryptocurrency traders who are interested in purchasing more established cryptocurrencies by using fiat currencies. The exchange aims to offer its users a low-fee way of exchanging large amounts of digital currencies and it currently ranks among the top ten for its trading volumes.
Bitstamp is currently one of the highest-ranked crypto exchanges in the world.

Job duties/ responsibilities:

• Responding to client’s inquiries
• Answering phone calls
• Resolving support tickets
• Recording customer interactions and making profile/account changes
• Providing assistance to other team members
• Reporting and escalating cases to superiors or other departments when needed

What we expect from you: 

• Excellent knowledge of both Italian and English language (written and verbal) – C2 level
• Good organizational skills
• The ability of properly business communication with colleagues
• The ability to empathize
• Very precise, thoughtful, and responsible toward their assignment
• High school diploma or equivalent
• Tech-savvy
• Previous experience with crypto or financial industries is desirable, but not mandatory

What you will get from us:

• A remote or hybrid model of work
• Opportunity to develop skills through paid training
• Work in a large, international team
• Private health insurance
• Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!