Customer Service for French and German Speaking Market
Verano Corporation Kft. - Novobox
Verano Corporation KFT is a packaging specialist and offers high end solutions for collector boxsets and goodies for the video game, Blu-ray and music industry for over 15 years. Some of our client base include Ubisoft, Bandai Namco, Warner Games, Warner Home Video, Turbine Gmbh, Artmaniax, Concorde Home entertainment, Sony pictures, Disney...
Moreover Novobox has reached out many clients in the chocolate, biscuits, soap and cosmetic industry with famous references like Fauchon, Nature et decouvertes, Cavendish and Harvey, Clair de Lorraine, Fortwenger, Chocolatier Sablais, Publigourmet, confiserie Adam....
Most clients are located in France, Germany, Benelux.
We are looking to add an experienced customer service person FOCUSING ON FRENCH SPEAKING MARKET to reinforce our team.
For all details about this job position please read below.
Duties and Expectations
- Manage and execute all aspects customer relation from
- Calling clients after fairs
- Making the offer
- Making the follow up calls
- Getting the actual order
- Negociating buying prices with printers and tin box factories mainly located in Serbia, Poland , Turkey and China.
- Placing order at partner factory
- Following up all artworks given by client to make sure final product is up to client expectations.
- Confirm delivery time
- Make delivery note
- Make invoice
- Attend 4 fairs per year mainly in France and Germany
- Visit clients mainly located in France / Benelux / Germany physically 5 to 8 weeks per year
Experience and Skills
- Experience in customer service of minimum 2 years
- Fluent in French (no accent when French is spoken) for customer service 1
- Fluent in German (no accent when german is spoken) for customer service 2
- Fluent in English
- Minimum 2 years university degree
- Can work autonomously
- Result driven
Environment and Physical Demands
- Fun and fast paced team driven environment
- Deadline driven with diverse projects.
- Casual but still professional.
- Net salary of 550 euros per month
- 50 euro per day for travelling abroad
Potential for annual bonus based on individual performance of 1 to 3 months salary.
If you're interested in this position, please send your cv electronically.