Customer Service Representative
American company hiring work-from-home Customer Service Representatives in Serbia!
A Customer Service Representative is responsible for assisting Sales, Move Coordination and Dispatch departments in supporting a successful move from the time of sale through delivery, billing and claims.
- Work from home
- Competitive salary and benefits package
- Work with some of the most respected international Moving and Relocation companies
- Career plan and professional growth opportunities
- Open culture team where creative ideas are highly appreciated
- Supporting colleagues from Sales and Operations departments in day-to-day sales duties
- Data entry: order entry and new shipment registration
- Sales appointment setting and customer quotations (over the phone)
- Assist sales team with customer follow-up and information gathering as it relates to new and existing customers
- Process requests for payment, change orders and shipment document preparation
- Interact with other departments on an occasional basis including operations, billing and accounts payable
- English language proficiency is a must
- Knowledge of Excel, Word, PowerPoint and Outlook
- Excellent follow-up skills
- Able to multi-task
- Good phone and customer service skills
- Excellent verbal and written communication skills
- Able to problem solve
At Solutions Mobility, we provide services to clients in the Moving and Relocation Industry, ranging from Relocation Guide, to Customer Support, Billing, Move Management, Account Management, Sales and Development. Our staff and consultants are enthusiastic about getting exposure to working with some of the biggest companies in the industry, while acquiring international work experience, enhancing their language abilities and learning new skills from the comfort of their home. Our goal is to provide the best service to our clients, so good performance and “can do” attitude is crucial to excel in this role.