American company hiring work-from-home Customer Service Representatives in Serbia!

A Customer Service Representative is responsible for assisting Sales, Move Coordination and Dispatch departments in supporting a successful move from the time of sale through delivery, billing and claims.

We offer:

Work from home
Competitive salary and benefits package
Work with some of the most respected international Moving and Relocation companies
Career plan and professional growth opportunities
Open culture team where creative ideas are highly appreciated

Responsibilities:

Supporting colleagues from Sales and Operations departments in day-to-day sales duties
Data entry: order entry and new shipment registration
Sales appointment setting and customer quotations (over the phone)
Assist sales team with customer follow-up and information gathering as it relates to new and existing customers
Process requests for payment, change orders and shipment document preparation
Interact with other departments on an occasional basis including operations, billing and accounts payable

Requirements:

English language proficiency is a must
Knowledge of Excel, Word, PowerPoint and Outlook
Excellent follow-up skills
Able to multi-task
Self-starter/Self-motivated
Good phone and customer service skills
Excellent verbal and written communication skills
Able to problem solve

About us:

At Solutions Mobility, we provide services to clients in the Moving and Relocation Industry, ranging from Relocation Guide, to Customer Support, Billing, Move Management, Account Management, Sales and Development. Our staff and consultants are enthusiastic about getting exposure to working with some of the biggest companies in the industry, while acquiring international work experience, enhancing their language abilities and learning new skills from the comfort of their home. Our goal is to provide the best service to our clients, so good performance and “can do” attitude is crucial to excel in this role.