Customer Success Analyst - French language

M Plus Serbia d.o.o.

Beograd | Hibrid
Rok za prijavu: 10.06.2023.
Postavljeno: 26.05.2023.
Prvi posao
puno radno vreme
Potrebno je do jedne godine radnog iskustva
/posao/logo/2 002.png
Klikom na dugme Konkuriši, dalji tok konkurisanja nastavljaš na eksternom sajtu.


Customer Success Analyst - French language

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are looking for a Customer Success Analyst – French language to join our team!

If you see yourself in Analytics and are interested in mapping trends to set new business strategies take a look at this position's main duties:

  • Providing ongoing analytics, metric optimization, and reports for the Business & Leadership/Management to assist in day-to-day business decisions.
  • Resolving any issues that arise within key analytics from a development standpoint. For data integrity issues provide support in resolving.
  • Working on developing scorecards and dashboards for KPI tracking and enabling CSM to make sound business decisions informed by accurate, congruent, and reliable information.
  • Collaborating with cross-functional teams within the organization to obtain and develop accurate data for the business models and metrics. Communicating it with NCR internal/external customers worldwide.
  • Analyzing data trends, seasonality, and other random effects to quickly identify issues or best practices and assist program subject matter experts to get to root cause analysis.
  • Ensuring contractual obligations with customers are met on a work order and systems basis; Coordinating activities associated with product/service resolution issues.

What we expect from you:

  • Minimum High school diploma
  • Excellent French language skills required / English language is desirable
  • Excellent command of Excel
  • Power BI tool is an advantage 
  • Ability to identify issues and opportunities, as well as to develop solutions
  • Ability to evaluate situations using multiple sources of information
  • Drive, ambition, and will to progress and a strong team working ethic

What you will get from us: 

  • Competitive earnings
  • Opportunity to develop skills through paid training
  • A hybrid work
  • Daily shifts
  • Work in a large, international team, modernly equipped offices located in the business center in New Belgrade
  • Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!


Napomena: ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Slični poslovi


Nastavkom korišćenja sajta smatramo da prihvataš korišćenje kolačića. Saznaj više