Customer Support Agent - French language
BQB d.o.o.
Rad od kuće
Rok za prijavu: 24.02.2023.
Postavljeno: 09.02.2023.
Prvi posao
1. i 2. smena
puno radno vreme
Nije potrebno radno iskustvo
Job Description:
- Responds to all customer queries in a timely and accurate way (via phone, email or chat)
- Keeps track of customer expectations and recurring issues
- Builds a sustainable and mutually beneficial relationship between customers and the brand
- Analyses and reports product malfunctions
- Updates internal databases with information about technical issues and useful discussions with customers
- Cooperates with other teammates and reports to Customer Team Lead
Requirements:
- High school or University degree
- Fluency in French language is mandatory (minimum C1)
- English language (minimum B2)
- Previous experience on similar positions is an advantage
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Able to work independently as well as with a team
- MS Office
Benefits:
- Working from home (any city)
- Two shifts (08 – 16 and 16 - 00)
- Young & friendly team
- Opportunity for professional growth
- Private health insurance
Please note: This is a remote position
If you feel that you are a good fit for our organization, please send your resume electronically.
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