Customer Support Associate (Part-Time)
About the role:
We are looking for an individual to join our Customer Support team as a part-time Customer Support Associate. In this role, you will be helping us promptly address and resolve inquiries from customers regarding our company's supporting software. You will interact with customers through various communication channels, including email, chat, and social media platforms.
- Provide prompt, clear, and concise explanations to customers, ensuring they understand how to navigate and utilize the software effectively.
- Address customer concerns and troubleshoot issues effectively to ensure a positive customer experience.
- Stay updated on product updates, new features, and company policies to provide accurate information to customers.
- Assist in maintaining the knowledge base and FAQs to support self-service options for customers.
Skills and qualifications:
- Prior experience in customer service or support roles is a plus but not required.
- Fluent in English, excellent verbal and written.
- Flexibility to work part-time hours, including evenings and early mornings.
- Excellent written communication skills.
- Ability to work independently and efficiently in a fast-paced environment.
- Basic understanding of mobile applications and technology.
Why you should work with us:
- Start-up environment in combination with financial stability.
- Great company culture. A chance to work in a small, friendly team that likes to take good care of each other and grow together.
- We offer flexible working hours to ensure that you have time to dedicate to your personal commitments, including opportunities for study or other endeavors within your field of interest Joining our Customer Support team offers an exciting opportunity to gain valuable experience in a dynamic and growing industry while providing essential support to our customers.
If you're passionate about helping people, we encourage you to apply for this role.