Customer Support Executive
Ambl Group Limited
Ambl is a new-to-market tech startup on a mission to change how consumers go out and unlock the joy of last-minute living. The solution is simple - providing real-time availability of bars and restaurants to the London market, all whilst giving venues the power to combat last-minute cancellations and detrimental no-shows. Launching Summer 2022 in London!
We're looking for an independent (contractor) Customer Support Executive to join our Customer Experience team to deliver the best customer service for our customers.
Your roles and responsibilities include (but are not limited to):
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
Knowledge of using Zendesk will be beneficial but not essential.