Customer Support Representative

Our global brand LimoLabs (www.limolabs.com) operated by Globalkom in Serbia is a full-service digital agency enabling transition into digital technology and media for ground transportation services.

We are looking for: Customer Support Representative

Responsibilities:

• Effectively respond to customer requests by phone or email
• Accurately enter reservations in the company system
• Serve customers by providing product and service information
• Speak, write and communicate in a professional manner
• Handle initial customer complaints and inquiries properly and professionally
• Perform all other duties as directed by the supervisor

Qualifications:

• Excellent knowledge of English language (written and spoken)
• Ability to demonstrate effective interpersonal and communication skills with customers
• Advanced PC literacy
• Ready to work in a fast-paced environment
• Be professional and courteous with every person, especially when under pressure
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Enthusiastic, self-motivated and able to work with minimal supervision
• Ability to work in shifts, including afternoon, night shifts and weekends
• Minimum high school diploma

We offer:

• Work in a team of young and dynamic professionals
• Optional work in one of our office locations in Belgrade or Novi Sad
• International environment

We will only consider applications submitted in English.