Customer Support Representative (Italian Language)

Are you looking for an opportunity to work in a dynamic, challenging and exciting environment of a fast growing company? Are you a team player with great communication skills? We provide micro mobility services around the world, great food in one of the largest ghost kitchens in Europe and sport streaming services! If you would like to share wheels with us, then read further! 

Helbiz is looking for a highly motivated Customer Support Representative who will be responsible for providing our customers with expedient, professional and empathetic support. Our operation is running seven days a week, so if you are ready to work in daily shifts and you are self-motivated, creative and have excellent customer service skills including empathy and the ability to troubleshoot issues, we look forward to hearing from you!

Requirements:

• Fluent in both written and oral Italian and English 
• Multitasking is your strong suit and you are prepared to manage multiple incoming interactions simultaneously without letting things slip
• Prior work experience in customer service is a plus, but also if you are new to the customer care world, we are ready to share our knowledge and experience with you
• Proficient computer user (MS Office, Internet browsers)
• Willing to work in daily shifts (within the time slot 7:00-23:00). Full-time work, 5 days a week, occasionally including weekends and holidays

Responsibilities:

• Fluid and fluent communication with our customers, couriers and other members of the team
• Manage customer requests in a timely manner via email, Live Chat and by phone
• Sharing information with customers about the app, vehicles, menu, orders, ingredients, etc.
• Investigate and resolve customer complaints and queries and provide feedback to relevant departments to help improve customer experience

We offer you:

• Working in an innovative and motivated team, with agile and collaborative atmosphere
• Working with an experienced team leader who will help you to learn and improve
• Fully remote position, with mandatory on-site training
• Free lunch, coffee, and drinks during training

If you are interested in this position and your profile meets the necessary requirements, here is how the selection takes place:

1. Send us your resume.
2. We review your application and get back to you with feedback.
3. If your profile matches our requirements, we will contact you and set up an interview with HR and the team's manager, where we discuss how you will fit in with our team and talk about your salary expectations and contract.
4. If we find you as a great addition to the HELBIZ family, we will get back to you with an offer.

If you like going places, great food and sports, and think you would be a great addition to our team we invite you to apply to our job ads and come meet us.

*Please note that only those candidates whose resumes verify sufficient knowledge of Italian language will be considered for the position. 

Helbiz is an Equal Opportunity Employer
More About HELBIZ www.helbiz.com