Dispatch and Customer Service Representative

If you like black cars and are truly into them – you should see our fleet then!

Join our team and help clients book their ideal transfers and make sure they arrive to their chosen destination safely while working with an amazing team at the same time. 

What we will do:

• Train, support and help you improve your skills
• Ensure an opportunity for growth
• Provide you with exciting bonus and incentive plans
• Offer you additional family and parents’ benefits
• Spend time with you in team buildings and on special events

What you will do:

• Dispatch fleet (Luxury sedan, SUV, Coach...) and assign rides to drivers in our dynamic and good mood team
• Coordinate events with other departments and do your part when it comes to vehicle availability and needs
• Updating current trip status prior/during the ride itself and maintaining constant communication with the driver until the ride finishes to make sure the client arrived safe and sound at his/her desired drop off location
• Communicate with both drivers and passengers about pick up information
• Create reservations for new trips using company software via various communicational channels such as phone, email and chat
• Modify existing reservations as per clients` requests and inform all parties included
• Communicate with affiliates worldwide to verify details such as availability, remote bookings and fares
• Use mapping software for the most precise distance estimation
• Other duties as assigned 

Send us your resume if you are:

• Experienced within transportation industry – 1 year minimum ( taxi, airline, trucking industry), black car service/limo experience will be considered as an advantage
• A person with high level of customer service skills
• Tech-savvy and PC literate with a strong ability to learn proprietary industry software - for booking and dispatching  
• Attentive to details and like complex situations where your skills can truly shine
• Proficient in English (US English preferred)
• Able to work full time in shifts and weekends (late afternoon and night shifts Serbian time) 
• Efficient in problem-solving and decision-making
• Passionate for learning
• Able to think outside of the box and find creative and quick solutions
• Able to prioritize multiple tasks, convey a sense of urgency and remain detail oriented in a fast-paced environment

If you are looking for a challenge and love helping people, we can’t wait to see your resume!*

*please note only resumes submitted in English and with relevant experience will be taken into consideration.