Help Desk Specialist - English language

Trizma d.o.o.

Rok za prijavu: 27.01.2022.
Postavljeno: 12.01.2022.
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We are looking for a Help Desk Specialist with exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for!

We are offering:

  • Career and skills development opportunities and trainings
  • An international and diverse work atmosphere
  • A competitive salary packages
  • Trizma benefit package (a day off and a present for birthday, various discounts etc)
  • Casual workplace environment
  • 40-hour work week

We are looking for:

  • Fluency in speaking and writing of English language
  • Technical degree in Computer science or higher level of IT knowledge
  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows OS
  • Ability to troubleshoot hardware and software issues
  • Analytical and problem-solving abilities
  • Exceptional customer service orientation and team spirit

Duties and responsibilities:

  • Talking customers through basic problem-solving processes
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
  • Troubleshooting undocumented problems
  • Allocating workload, assisting new employees and providing feedback for improvement
  • Understanding the end to end processes that underpin quality customer service
  • Conducting service audits
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