Implementation Support Specialist - Intern

Key responsibilities:

• Assist the Implementation Support Team Leader in the successful and efficient operation of all aspects of the departments operation including the coordination with other departments and directors; accounting; contract administration and other requirements
• Verification of the key elements of the signed contracts with the Business customers, on the basis of which the agreed conditions are further implemented
• Implementation within systems signed Contracts with Business Customers (Annex and the amendments to Annexes special conditions)
• Initial/online business customers checks according to a defined procedure (NBS, APR, Check point, Black list, Oracle…) and consultation with relevant stakeholder if necessary
• Creating delivery orders (devices, SIM cards, accessories) through Business Portal, Beasy, WSA
• Following the trends and creating reports about devices management on weekly/monthly/quarterly level
• Bringing new creative ideas to positively impact on the team and the customer experience

For a good start, you will need:

• High school degree / college degree
• 2 years of experience in wireless industry, sales coordination, administration or customer support
• Experience with Microsoft Office products: Word, Excel and PowerPoint
• Strong organizational skills, time management skills and ability to make decisions and solve problems
• Experience managing customer inquiries and ability to deal with demanding customers in a professional manner
• Personal commitment to providing quality products and services
• Excellent verbal and written communication skills, the ability to communicate with different audiences and high level of business understanding

Why we think you should apply: 

• You will work in a friendly environment which allows you to grow and develop 
• Hybrid work model (on-site and off-site) 
• 25 days off per year 
• Competitive salary and participation in bonus reward system  
• Private health insurance and paid yearly regular medical check-up 
• Mobile phone with unlimited internet and Family Yettel tariff package 
• Recreation or health program 
• In-house training and development programs 
• Career development opportunities 

Please include your references in your CV, as reference check is an integral part of our selection process.  

We hope to meet you soon!