Personal Concierge - Sales and Service Specialist

Contact Service d.o.o.

Rad od kuće
Rok za prijavu: 25.05.2022.
Postavljeno: 10.05.2022.
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Personal Concierge - Sales and Service SpecialistMAKING VACATION DREAMS COME TRUE, ONE CALL AT A TIME          

What if we told you that there is a job that involves spending most of your day looking at pictures of sandy beaches and Caribbean sunsets? 

JOIN OUR SUPERSTAR TEAM AND BECOME:

A PERSONAL CONCIERGE / SALES AND SERVICE SPECIALIST
(FOR LUXURY
RESORTS)!

As a Sales and Service Specialist, you will:

  • receive inbound and make outbound communication via phone, email and/or chat to help our customers book their ideal Caribbean vacation
  • be productive and engage in positive interactions, effectively meeting the needs of our customers while reinforcing trust
  • create loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques, resulting in sales of our products and services
  • utilize solid judgment, problem solving, and product & technical knowledge to offer detailed insight and alternatives to help customers book their dream vacation(s)
  • identify our customer's needs by asking clarifying questions to effectively promote our products and services, articulating their features and benefits
  • keep daily contact with luxury hotels and resorts worldwide
  • perform other duties as assigned

You will love this job if:

  • you have a passion for excellence, a love for selling, and a natural ability to solve problems to meet the customer's needs
  • you're genuinely excited about working to turn someone's Caribbean vacation fantasy into reality
  • you're looking for a permanent position within a family-friendly company that values your contribution and will continuously invest in your development
  • you're quick, decisive, and thrilled to work in a fast-paced, dynamic environment as part of a tight-knit team
  • you're a competitive self-starter who can solve urgent problems and juggle shifting priorities while keeping an eye out for details
  • you have a customer-centric approach to work and take pride in providing first-class service to clients

To help you give your best, we will:

  • welcome you as part of our team, offer support, and do our best to keep you happy
  • help you design your personal hybrid working model between office and remote (after training, you can go 100% remote)
  • reward your hard work with monthly bonuses
  • provide training and learning opportunities as well as fun team-building activities
  • offer family benefits as part of our family- friendly enterprise program
  • make sure you have enough coffee/tea when working from the office
  • order snacks every Friday because... it's Friday! 

You should apply immediately if:

  • you love a challenge and love helping people
  • you are proficient/native in English 
  • you are able to work in shifts - afternoons, late evenings, and weekends
  • you have at least 1 year of call-center experience or 2 years in the hospitality/tourism industry
  • you are familiar with processes and comfortable working in a procedure-based environment
  • you are an advanced PC user 

EXCITED?

WE KNOW WE ARE. WE CAN’T WAIT TO MEET OUR NEWEST TEAM MEMBERS!

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