Player Support Specialist (German language) Full-Time/Part-Time

Player Support Agent (German language) wanted!

About Testronic

When it comes to QA and Testing for games, VR, and film & television, you need to consider solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.

About the role

We need your help to make gamers' lives better and easier! 

We're looking for a bold and passionate person who will take the role of Player Support Agent (German language).

You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know German and English fluently (C1/C2) and be located in Serbia.

What we want from you is

• Handling customer messages via online channels (i.e. chat, email) and providing them appropriate solutions and alternatives, following up to ensure resolution
• Identifying and assessing customer needs, to achieve satisfaction
• Building friendly relationships and trust with customer accounts through open and interactive communication

What we offer

• International and multicultural environment,
• Friendly and open-minded teams,
• Fully remote job - you can work from any place within Serbia,
• Informal and casual environment, far from corporate standards.

Join us!