Service Desk Agent (Romanian or Czech Language)

ICL Services and Solutions d.o.o.

Rok za prijavu: 27.01.2022.
Postavljeno: 29.12.2021.
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ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

  • A full-time employment contracts
  • An opportunity to work on challenging projects with some of the world's largest companies
  • Compensation package (private health insurance, team-buildings, professional education and certification)
  • Opportunities for advancement within the company:
  • 20% of employees got salary raise or carrier growth
  • Opportunity to participate in various corporative programs (MVP - mentoring program)
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of
  • Overtime working hours are recorded and compensated
  • Human corporative culture:
  • 90% like the atmosphere in the company
  • 94% trust the professionalism of colleagues and ask them for help in difficult situations
  • Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum
  • Every newborn receives a gift from the company in the amount of 300 euros.

Your role would include:

  • To be a single point of contact for users using phone, e-mail and other communication channels
  • Manage incidents, problems and requests
  • Solve basic technical problems (basic networking issues, accounts, acessess, etc.), escalate to 2nd line complicated ones
  • Coordinate problems solving if other specialists are involved
  • Provide reports, checks and other regular tasks
  • Work with technical documentation

We offer:

  • Competitive employment conditions
  • Modern comfortable office in New Belgrade
  • Good start in IT career, opportunity to continue further development in technical or coordination fields
  • Work with international customers
  • A highly professional, but very friendly team you will enjoy being a part of
  • Loyal and humane corporate culture


  • Fluent Romanian or Slovak language: to support Romanian or Czech speaking users
  • Good level of English (Upper-Intermediate) - English is our main working language
  • Advanced PC user
  • Basic IT skills (basic networking, operating system, Microsoft products)
  • Technical educations - desirable
  • Work experience with any of ITSM and monitoring systems – will be a plus
  • Responsible and reliable
  • Team work skills
  • Strong soft skills, willingness to support users, solve their problems
  • Technical documentation writing experience – is a plus

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

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