About Whyttest/Testronic
When it comes to QA and Testing for games, VR, and film & television, you need to consider solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.
What a Video Games Customer Support Agent does at Whyttest/Testronic group:
Your mission will be to offer high-quality assistance to online communities of players. You'll meet the high expectations of both the players and the development teams and promote a player-centric attitude. The position is full-time and the schedule includes a day shift from 8:30-16:30.
The main responsibilities include:
- Responding to written tickets, by creating a player-centric experience
- Maintaining low response times as defined by internal and external standards
- Providing personalized responses wherever desirable
- Providing updates on queue health, identifying, communicating, and resolving ticket spikes and common issues
- Representing the work of our partners to our players and providing the best player experience
- Working closely with the development team, to maintain strong communication channels with all involved parties
The next Video Games Customer Support Agent must be:
- Customer - oriented - interacts with others in a tactful manner; understands the player’s perspective; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Able to explain mechanics and situations several times when necessary
- A good team player
- Patient
- Advanced in English skills (both written and verbal)
Nice to have:
- Experience working in player/customer support is preferable but not mandatory
- Passion for games
- Experience with online communities is a plus
What we offer:
- In-depth training, held by our most experienced leaders, with a practical approach, so you could be efficient in your job immediately
- Frequent development opportunities (learning platform and internal training)
- Team building events
- Private health insurance