We are an IT company occupying a remarkable place in marketing, gaming and financial segments of the iGaming industry. Our products are successfully implemented in European, African and Latin American markets.
Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which has helped us to establish our presence in the industry.
We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment perfectly. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.
We are looking for a:
Technical Support Specialist – 2 level (Russian)
This position is perfect for the tech young people that are looking for their pass in a world of IT. You already think about technical future? Already a student of any IT direction? Don't want to waste time and want to be sure in your prosperous future right now? Then its is a place made just for you. It is a rare chance to work together with almost all IT professions and to make your next professional step more conscious.
What will you work with in this position:
- Implementation of the second and third line of support (receiving information from the first line and further work with information in order to solve the problem)
- Coordination and resolution of incidents (using the administrative panel and access to the LC of third-party services that provide services for our customers)
- Participation in testing (debugging bugs, testing new functionality in order to understand its work)
- Replenishment of the knowledge base on typical incidents (FAQ)
- Participation in the development and finalization of technical instructions for the first second and third in the conditions of constant changes according to the needs of the business
- Consulting users on issues beyond user instructions or authority
- Work in the administrative panel developed by the company (easy to use, we provide the training)
You are the perfect candidate for us if you have
- Strong knowledge of network technologies
- Excellent communication skills
- Experience in support/work with people/resolving problems will be a plus
- Perfect understanding of the Russian language, good conversational skills
- An understanding of English at the documentation level, a desire to improve English
- Experience in cross-functional tasks, projects
- Strong thinking skills
- Active life position, love for an active work process, desire for a rich work life
What we offer:
- Young & international team, friendly creative atmosphere
- Modern office with a cosy working area
- Improvement of your skills
- Timetable suitable to combine with studying
- Competitive compensation and conditions
- Amazing corporative parties and company life-style
Employment Type
Full-time
Workplace Type
On-site | Hybrid
Work schedule
Day shift 12h/ Night shift 12h/ 2 days off