Technical Support Representative

Fazi d.o.o.

Niš
Rok za prijavu: 27.10.2022.
Postavljeno: 27.09.2022.
Prvi posao
puno radno vreme
Potrebno je do jedne godine radnog iskustva

Fazi has, in the past 30 years, grown and became, not only a leading manufacturer of electronic roulettes but also online slot games, iDisplays, and Casino management systems. We are dynamic, innovative, and bold, and are looking for a communicative tech-savvy to join our team as a Technical Support Representative. 

Responsibilities:

  • Identifies, investigates and resolves users' problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding our products and services.
  • Responds to complex and/or technical product and service questions, methods and procedures issues, and general information inquiries.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Collaborates with programmers and QA teams to identify, explain and resolve issues.
  • Arranges service by software or hardware vendors to repair or replace defective products.

Requirements:

  • Electrotechnical high school diploma is a minimum.
  • Excellent verbal and written communication skills in English and Serbian.
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Ability to Multitask and navigate through multiple systems.
  • Proficient with remote connection software, Windows/Linux environments, and Microsoft packages.

If you would like to join our team, please submit your CV.

We are looking forward to meeting you!

Konkuriši

Podeli

Slični poslovi

Loading...

Nastavkom korišćenja sajta smatramo da prihvataš korišćenje kolačića. Saznaj više