Technical Support Specialist – 2 level (Russian)

Citrus Systems

Beograd
Rok za prijavu: 23.07.2022.
Postavljeno: 23.06.2022.
Prvi posao
puno radno vreme
Nije potrebno radno iskustvo

We are an IT company occupying a remarkable place in marketing, gaming and financial segments of the iGaming industry. Our products are successfully implemented in European, African and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which has helped us to establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment perfectly. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

We are looking for a:
Technical Support Specialist – 2 level (Russian)

What will you work with in this position:

  • Implementation of the second and third line of support (receiving information from the first line and further work with information in order to solve the problem)
  • Coordination and resolution of incidents (using the administrative panel and access to the LC of third-party services that provide services for our customers)
  • Participation in testing (debugging bugs, testing new functionality in order to understand its work)
  • Replenishment of the knowledge base on typical incidents (FAQ)
  • Participation in the development and finalization of technical instructions for the first second and third in the conditions of constant changes according to the needs of the business
  • Consulting users on issues beyond user instructions or authority
  • Work in the administrative panel developed by the company (easy to use, we provide the training)

You are the perfect candidate for us if you have

  • Strong knowledge of network technologies
  • Excellent communication skills
  • Understanding the principles of technical support for users
  • An understanding of English at the documentation level, a desire to improve English
  • Experience in cross-functional tasks, projects
  • Experience in analyzing difficult situations, collecting diagnostics, drawing up an expert assessment and recommendations for elimination

What we offer:

  • Young & international team, friendly creative atmosphere and the space to pursue your ideas
  • Professional growth and improvement, participation in seminars and conferences
  • Flexible working hours
  • Competitive compensation and conditions

Employment Type

Full-time

Workplace Type

On-site | Hybrid

Work schedule

2/2

Konkuriši

Podeli

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