Service Planner - England M Plus Serbia d.o.o.

WE'RE HIRING!

Service Planner - England

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Do you speak English? In this position, you will have a chance to use English in everyday work in both spoken and written form. We can help you sharpen up your language skills through a variety of methods. We live. We learn. We upgrade. Does communication play a large role in your life? Working as a Service Planner connects you with colleagues across the globe and offers numerous trainings to help you fine-tune your communication skills. Keep in mind – if you just communicate well you can get by, but if you communicate skillfully, you can work miracles! Do you like logic games? Are you able to perceive patterns in apparent chaos and have clarity of vision to navigate people through it? We offer challenging situations where you can showcase your decision-making and problem-solving skills. Think outside the box and make it simple! Are you curious and willing to learn? Our dynamic environment will be great for you to get creative and work on your areas for improvement. Our supervisors are there to support you in any way they can. If you believe nothing is more fun than doing what you thought you can’t, we can get creative together! If you like what you’ve read, you are just the one we are looking for, so keep going! What we offer to you Hybrid model of work Competitive and regular earnings Opportunity to develop skills through paid training Work in a large, international team Advancement opportunities/Career development What you will bring Minimum C1 English language skills Excellent communication and interpersonal skills Ability to write, speak, listen, and present information effectively and persuasively Strong organizational acumen and ability to multitask A sense of urgency when performing daily tasks Willingness to work in daily rotating shifts What you will be doing Manage incoming service requests in a timely, efficient, and effective way Plan, prioritize, assign, and monitor all open requests for technicians, ensuring the prompt delivery of service to meet our contractual terms and conditions Maintain effective and timely communication with technicians and obtain regular progress updates for outstanding work Drive and support the successful execution of activities assigned to technicians within a geography Ensure awareness of resource deficiency and technician productivity is shared effectively and efficiently Manage/coordinate spare parts Ensure correct and timely administrative tasks completion Work in a team environment and interact with multiple internal teams Work with other team members to resolve unique and extraordinary circumstances Deliver on predefined priorities and ensure SLAs are achieved Identify situations and drive resolution of all events that may cause a miss of the company’s contractual obligations So why wait? Apply now and work somewhere awesome! There is no need for previous experience, as long as you are ready to learn and have fun during that process! Only shortlisted candidates will be contacted. Good luck!